Refund and Returns Policy
Return & Refund Policy
Please read the following policy carefully to understand our procedures for returns and refunds.
Returns Eligibility
- Returns are accepted within 15 days from the date of delivery.
- The item must be unused, in its original condition, and in its original packaging.
- Change of mind requests are not eligible for refunds after order confirmation.
- Refunds are not applicable if the ordered size matches our sizing specifications.
How to Initiate a Return
To start a return, please contact our customer support team:
Email:Â info@hoorclothing.shop
Please include the following information:
- Order number
- Reason for return
- Photos of the product (if damaged or defective)
Our support team will guide you through the return process.
Return Shipping
- Customers are responsible for return shipping costs.
- We recommend using a trackable shipping service to ensure the safe return of your item.
Inspection and Approval
Once we receive the returned item, our team will inspect it to ensure it meets the return eligibility requirements.
If approved, the refund will be processed to the original payment method within 7 business days.
Refund Policy
- Refunds will be issued for the purchase price of the item(s) minus any applicable shipping charges.
- Original shipping fees are non-refundable.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately.
Send clear photos of the product to info@hoorclothing.shop so we can review the issue and provide a suitable solution.
Exchange Policy
Currently, Hoor Clothing does not offer direct exchanges.
Customers can return the item (if eligible) and place a new order for the desired product.
Contact Information
If you have any questions about this policy, please contact us:
Address: 44-00 Vernon Blvd, Long Island City, NY 11101, USA
Phone: +1 814 300 8259
Email:Â info@hoorclothing.shop
Website: https://hoorclothing.shop/
Amendments to the Policy
Hoor Clothing reserves the right to update or modify this policy at any time. Any changes will take effect immediately once posted on our website.
